Data We Collect and Why We Hold It
When you open an account, we collect the registration details you submit — display name, contact address, and the e-wallet identifiers you connect for DANA, OVO, or GoPay transactions. Each time a deposit or withdrawal moves through one of those rails, a transaction record is created
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and linked to your account wallet. We also capture device and session data: browser type, IP address, operating system, and the timestamps of each login. This helps us detect unusual access attempts and keep your session secure. If you contact our support team, the content of
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that exchange is stored against your account for follow-up continuity. We do not collect payment card numbers directly; wallet-based transfers via DANA, OVO, and GoPay mean your bank or e-wallet provider handles card-level data on their own infrastructure. Cookies and local storage are used to keep
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you logged in and to remember your lobby preferences across visits — you can clear these through your browser settings at any time. Retention periods vary by data type: active account data is held as long as your account remains open; transaction logs are kept for
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the period required under applicable financial record rules in eligible regions; support correspondence is held for a reasonable period to resolve any follow-up queries. You may request a summary of the data we hold on you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.